You subscribed to Spotify Premium but cannot access any premium features like downloading songs, ad-free music listening, offline playback, etc.
For many people, Spotify Premium is not working on their phones or PCs. If you face the same problem, you have come to the right place.
In this article, I will explain why Spotify Premium is not working and how to fix it so that you can continue enjoying premium features.
How to fix Spotify Premium not working?
If Spotify Premium is not working, first, you need to log out from your Spotfy account and login again. If that doesn’t help, uninstall and install the Spotify app. Ensure you are logged into the correct Spotify account and check the receipt on the email and contact support.
Log out and back in on Spotify
If you just purchased Spotify Premium and cannot find the same on your account, the first thing to do is log out and log in to the Spotify app.
In most cases, it’s the cache that is causing the problem.
Quickly logging out and then logging in again should help fix the problem.
On your phone, open the Spotify app.
Tap the Settings icon from the top right corner of the screen.
Scroll all the way down and tap the Log out button.
Once you log out, open the Spotify app again and log in using your email address, social profile, or mobile number, and you should see the premium status active.
Check the plan
The next thing is to ensure whether the premium subscription is active.
Open the Spotify app.
Tap the Premium button in the lower right corner to see if Spotify Premium is active.
If you are on a PC, log into the Spotify web player, click your username on the top right and click Account.
To the top, see if the premium status is shown under the Your Plan section.
If it shows Spotify Free, follow the next step to check the payment status. But if it shows Spotify Premium, then jump to the next troubleshooting step.
Check payment status
If the payment for Spotify Premium is not as successful, premium benefits won’t get activated on your account.
I have seen many people reporting that the money got debited from their bank account or credit card, but Spotify premium is not activated. This happens because the payment failed or is pending.
Open your bank account or credit card statement and see if the money is debited.
Next, check your email inbox associated with the Spotify account and see if you can find a receipt for Spotify Premium.
If you cannot find it, contact Spotify and tell them about the issue. Either the money will get refunded to your payment source, or Premium will be activated from their end.
Try logging into the Spotify web player
Did you try logging into the web version of Spotify and see if Premium is active?
At times, it may take a little time for the Premium benefits to sync to the Spotify app on your Android or iOS device.
It should mostly sync in less than 10 to 15 minutes.
Just log in to your Spotify account on open.spotify.com to confirm the premium features are active.
Head to the account detail section and see if you are on a premium plan.
The Premium plan should likely be active if you received a receipt from Spotify in your email.
Login to the correct Spotify account
Are you sure you logged into the correct Spotify account?
Some people forget to link their mobile number and email address and end up having two Spotify accounts.
They may purchase the Spotify premium subscription on the account linked to the email and try to access it on the account linked with the mobile number.
To see if this is the case, open the Spotify premium receipt you received in the email.
Next, head to the account section on the Spotify app and see if both of them have the same username.
If they are not the same, log in to the correct Spotify account and Spotify Premium should be active.
Reinstall Spotify
Sometimes, logging out and in back again won’t sync the account. In this case, uninstalling and reinstalling Spotify should help.
Follow the steps below to reinstall Spotify on your Android or iOS device.
On Android:
Open Settings.
Tap the Apps/Manage Apps option.
Scroll through the list of installed apps and select Spotify.
Tap the Uninstall button.
Tap Yes on the pop-up that appears.
Open Google Play Store.
Search for Spotify on the search bar.
Tap the Install button.
Once installed, open it up.
Login into your account and Spotify Premium should be active by now.
On iPhone:
Tap and hold the Spotify app logo.
Tap Remove App.
Tap Delete App on the pop-up that appears.
Open the App Store.
Search for Spotify.
Tap the Get button right next to the app name.
Once installed, log into your account and see if you can access Spotify Premium.
Reinstalling Spotify should help if you can find the premium benefits on the web version but not on the Spotify mobile app.
You got removed from Premium Family or Duo
Did you purchase Spotify ,Premium or did someone add you to their Spotify Premium Family or Duo plan?
The other person might have removed you from their Premium Family or Duo plan.
To verify the same, open the Spotify app and tap the Premium button on the bottom right corner of the screen.
If it shows Spotify means you’re not part of the Premium Family or Duo plan.
On your PC, open the Spotify web player and click on your profile picture on the top right.
Click Account and see if the Premium status is active. If not, you must contact the other person and tell them to add again.
Check if Spotify is down
One last thing to do before contacting Spotify support is to check whether Spotify servers are down.
Sometimes, the Spotify servers may go down, imparting the platform including, SpotPremiummium.
If this is the case, you should wait till the problem is resolved.
But how will you know if Spotify is down?
Well, there are several ways to check if Spotify is down.
The first option is to visit the official Spotify Status or Spotify Care Twitter handle.
If there is a problem with the Spotify server or service, the same will be reported on the platform.
The second option is to visit the Downdetector page of Spotify.
See if you can spot a huge spike in the number of people reporting issues with Spotify. If yes, wait for Spotify to fix the problem and try again.
Contact Spotify support
If SpotPremiummium is not working even after trying all the steps in the guide above, the last thing to do is to contact support.
Before contacting Spotify support, ensure you have the Spotify premium receipt.
Visit the support page above and click the Start messaging button.
On the field provided, explain ycannot to access Spotify Premium even after paying for it. The support team should guide and help fix the problem quickly.
You may contact Spotify support when you face other kinds of problems such as gift card not working. If you are a Premium member, they should get back to you faster than usual.
What’s next?
If Spotify Premium is not working for you, don’t worry. It is pretty simple to fix. Sometimes, the premium benefits will take a few minutes to sync to the Spotify account. If that doesn’t happen even after waiting 10 minutes, logout and back in, and Spotify premium should be active on your account.
If that doesn’t help, reinstall the Spotify app and check the premium status.
Let’s quickly see how to fix Spotify Premium not working:
- Log out and login again on the Spotify app
- Reinstall the Spotify ap
- Check the payment status
- Check the plan
- Check if Spotify is down
- Try logging into the Spotify web player
- Ensure you logged into the correct Spotify account
- Contact support
Is you are confused, see whether to enable audio normalization on Spotify.