So you have a Spotify gift card, head to the Spotify gift card redemption page and enter the gift code. You press the Redeem button, but an error message pops up on the screen.
If your Spotify gift card is not working or won’t redeem, you are not alone.
Many people cannot redeem their Spotify gift cards. You should know a couple of reasons why the Spotify gift card is not working.
In this article, I will explain why is your Spotify gift card not working and how to fix it.
Why is my Spotify gift card not working?
Redeeming a Spotify gift card is pretty straightforward.
All you need to do is head to the redemption page, enter the code, and hit the redeem button. But sometimes, the gift card won’t redeem.
A Spotify gift card may not work for many reasons, including:
- The gift card’s country and your Spotify account’s country are different
- You entered the gift card code incorrectly
- The gift card is not activated from the store
- You are not on regular premium plan
When you try to redeem the gift code, you may get an error message saying – “Unfortunately this Premium code does not seem to be valid. Try again or contact customer service“.
How to fix Spotify gift card not working or won’t redeem?
If you cannot redeem a Spotify gift card, ensure the gift card’s issuance country and your Spotify account’s country are the same. Next, ensure the gift card is activated from the store where you bought it. Finally, check for typos and ensure you enter the code correctly.
Ensure the country match
To redeem a Spotify gift card, the gift card’s country of origin and the country set in the Spotify account should match.
For example, if you have a USA gift card and try to redeem it on a Spotify account in the UK, it won’t work.
For a Spotify gift card to work, the gift card and the account have to be from the same region.
So it is important to know where you got the Spotify gift card.
Did you get the gift card as a gift from any website, or your friend gave it to you? If yes, you won’t be able to redeem it on your account.
If you bought the gift card from a local store, you need to return the gift card and ask for a replacement issued from the same country.
Check how to change country settings on Spotify.
Get the gift activated
Is your Spotify gift card activated?
For the Spotify gift card to work, it must be activated from the store from which you bought it.
If the gift card is not activated, you won’t be able to redeem it on your Spotify account.
Take the Spotify gift card to the store where you bought it and ask them to activate it.
Once they activate the gift card from their end, you can go ahead and redeem the card, and it should work.
Check for typo
Are you sure you correctly typed the gift card code on the Spotify gift card redemption page?
Many people incorrectly enter the gift card code, and it won’t work. For example, certain characters like zero (0) may be confused with O, i with a lower case L, L with upper case i, 1 with I or L, and more.
Double check to ensure you typed the gift card code correctly.
If you cannot redeem the gift card even after entering the gift card code correctly, follow the other steps below.
The Spotify gift card has already been redeemed
Did you buy the Spotify gift card, or did someone give it to you? If someone gave the gift card to you, it may be redeemed already.
Or you may have already redeemed the gift card. To ensure you have not redeemed the gift card, head to your account overview section and see if the benefits are activated.
Gift card don’t apply to your account type
Spotify gift cards can only be redeemed for individual premium plans.
If you are trying to redeem it on a premium family, duo, or student plan, it won’t work.
Furthermore, it is to be noticed that you cannot club your Spotify gift card with any discounts or additional benefits.
Open the Spotify app.
Head to your accounts section and see what type of account you have.
If you are in a family, dual, or student plan, you won’t be able to redeem the card in your account.
If this is the case, you need to switch your account to regular premium and then try to redeem the card.
But one thing to note is that your current account type will only change after the billing cycle is over.
If you want to immediately redeem the card, you must start a new Spotify account and visit the gift card redemption page.
Contact Spotify Support
If nothing helps, the last thing to do is contact Spotify support and ask for help.
Hopefully, they will be able to solve the problem for you.
Head to Spotify contact page.
Click the “Subscription” option.
Scroll down and click the blue button that says “I STILL NEED HELP“.
Now, a contact form will appear. Fill out the contact form with the necessary details, including a detailed explanation of the problem.
Once the form is filled, click the “SEND QUESTION “button.
Wait for the Spotify team to check and get back to you.
You should receive an email when they reply.
You may contact support if Spotify premium is not working even after redeeming the gift card.
How to redeem Spotify gift card?
If you’re not sure how to properly redeem a Spotify gift card, follow the guide below.
Head to the Spotify gift card redemption page.
Log in to your Spotify account or create a new one.
Scratch the Spotify gift card.
Enter the gift code in the field provided.
Select the “State“.
Complete the captcha.
Click the “Continue” button.
Now click the “Redeem Code” button.
You have successfully redeemed a Spotify gift card.
If you cannot redeem a Spotify gift card, the first thing you should check is whether the gift card is issued in your country.
The Spotify account and the gift card must be in the same country. Otherwise, you won’t be able to redeem the gift card.
The next thing to check is whether the Spotify gift card is activated. If not, take the gift card to the store and ask them to activate it for you. Once activated, head to the gift card redemption page, and you should be good to go.
See if you should enable audio normalization on Spotify.